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Refund Requests Quiz
Quiz Responses for:
Briana Castellanos
Quiz Taken On:
August 30, 2024
Quiz Score:
5/5
Question 1:
Correct
Incorrect

Question: Who needs to confirm the true credit before you submit a refund request?


Employee Answer: WISE Billing
Correct Answer: WISE Billing
Question 2:
Correct
Incorrect

Question: When are refunds processed?


Employee Answer: Weekly
Correct Answer: Weekly
Question 3:
Correct
Incorrect

Question: If the patient account shows a credit, do the claims still need to be paid before issuing the refund?


Employee Answer: true
Correct Answer: true
Question 4:
Correct
Incorrect

Question: Where do you keep the patients credit card information?


Employee Answer: Create profile in CardPointe
Correct Answer: Create profile in CardPointe
Question 5:
Correct
Incorrect

Question: Which of the following is most likely an accepted reason for a refund?


Employee Answer: All answers will most likely be approved
Correct Answer: All answers will most likely be approved
Question 6:
Correct
Incorrect
Question 7:
Correct
Incorrect
Question 8:
Correct
Incorrect
Question 9:
Correct
Incorrect
Question 10:
Correct
Incorrect
Question 11:
Correct
Incorrect
Question 12:
Correct
Incorrect
Question 13:
Correct
Incorrect
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