Lauren Avila - New Patient Experience Quiz Results

Welcome back, Brittany!

Question 1:

Correct

Incorrect

Question: When taking a new patient back, what is the first thing you should go?

Employee Answer: Welcome them to the office and give them a tour of our amenities.
Correct Answer: Welcome them to the office and give them a tour of our amenities.

Question 2:

Correct

Incorrect

Question: TRUE / FALSE: Once the patient is in the chair, you need to start taking records immediately without getting any information from the patient

Employee Answer: False
Correct Answer: False

Question 3:

Correct

Incorrect

Question: Why do we require to get 3 fun facts from all the new patients we see?

Employee Answer: To establish a relationship and connect with the patient.
Correct Answer: To establish a relationship and connect with the patient.

Question 4:

Correct

Incorrect

Question: TRUE / FALSE: You should go over with the patient in detail everything that we have them scheduled for?

Employee Answer:
Employee Answer: True
Correct Answer: True

Question 5:

Correct

Incorrect

Question: A new patient appointment consists of what records?

Employee Answer: Pano, 8 Vertical BW, 2 PA, Photos & 3D Oral Health Scan
Correct Answer: Pano, 8 Vertical BW, 2 PA, Photos & 3D Oral Health Scan

Question 6:

Correct

Incorrect

Question: What do we call an iTero scan?

Employee Answer: 3D Oral Health Scan
Correct Answer: 3D Oral Health Scan

Question 7:

Correct

Incorrect

Question: TRUE / FALSE: You should take extra photos/xrays if you notice areas of concern while taking your records

Employee Answer: True
Correct Answer: True

Question 8:

Correct

Incorrect

Question: When doing your doctor handoff in front of a new patient, what should you go over?

Employee Answer: Why the patient came in, chief complaint, last dental visit and the 3 fun facts.
Correct Answer: Why the patient came in, chief complaint, last dental visit and the 3 fun facts.

Question 9:

Correct

Incorrect

Question: Before you walk the patient to the front to get checked out, what should you do?

Employee Answer: Go over everything the doctor discussed with them and ask if they have any questions.
Correct Answer: Go over everything the doctor discussed with them and ask if they have any questions.

Question 10:

Correct

Incorrect

Question: Once you walk patient to check out counter, what should you discuss with the person checking out the patient?

Employee Answer: Patient name and everything that was completed that day and what wasn't
Correct Answer: Patient name and everything that was completed that day and what wasn't

Question 11:

Correct

Incorrect

Question 12:

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Question 13:

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