New Patient Experience Quiz
Quiz Responses for:
Yailin Perez Diaz
Quiz Taken On:
July 22, 2024
Question 1:
Correct
Incorrect
Question: When taking a new patient back, what is the first thing you should go?
Employee Answer:
Welcome them to the office and give them a tour of our amenities.
Correct Answer: Welcome them to the office and give them a tour of our amenities.Question 2:
Correct
Incorrect
Question: TRUE / FALSE: Once the patient is in the chair, you need to start taking records immediately without getting any information from the patient
Employee Answer: False
Correct Answer: FalseQuestion 3:
Correct
Incorrect
Question: Why do we require to get 3 fun facts from all the new patients we see?
Employee Answer:
To establish a relationship and connect with the patient.
Correct Answer: To establish a relationship and connect with the patient.Question 4:
Correct
Incorrect
Question: TRUE / FALSE: You should go over with the patient in detail everything that we have them scheduled for?
Employee Answer:
Employee Answer: True
Correct Answer: TrueQuestion 5:
Correct
Incorrect
Question: A new patient appointment consists of what records?
Employee Answer:
Pano, 8 Vertical BW, 2 PA, Photos & 3D Oral Health Scan
Correct Answer: Pano, 8 Vertical BW, 2 PA, Photos & 3D Oral Health ScanQuestion 6:
Correct
Incorrect
Question: What do we call an iTero scan?
Employee Answer:
3D Oral Health Scan
Correct Answer: 3D Oral Health ScanQuestion 7:
Correct
Incorrect
Question: TRUE / FALSE: You should take extra photos/xrays if you notice areas of concern while taking your records
Employee Answer: True
Correct Answer: TrueQuestion 8:
Correct
Incorrect
Question: When doing your doctor handoff in front of a new patient, what should you go over?
Employee Answer:
Why the patient came in, chief complaint, last dental visit and the 3 fun facts.
Correct Answer: Why the patient came in, chief complaint, last dental visit and the 3 fun facts.Question 9:
Correct
Incorrect
Question: Before you walk the patient to the front to get checked out, what should you do?
Employee Answer:
Go over everything the doctor discussed with them and ask if they have any questions.
Correct Answer: Go over everything the doctor discussed with them and ask if they have any questions.Question 10:
Correct
Incorrect
Question: Once you walk patient to check out counter, what should you discuss with the person checking out the patient?
Employee Answer:
Patient name and everything that was completed that day and what wasn't
Correct Answer: Patient name and everything that was completed that day and what wasn'tQuestion 11:
Correct
Incorrect
Question 12:
Correct
Incorrect
Question 13:
Correct
Incorrect
Privileged & Confidential. The information contained in Pulse and all training materials is confidential, privileged and only for the information of the intended recipient and may not be used, published or redistributed without the prior written consent of Swish Clinical PLLC