Intro Test
Quiz Taken On:
January 30, 2024
Question 1:
Correct
Incorrect
Question: What is the scheduling software that we use?
Employee Answer:
Open Dental
Correct Answer: Open DentalQuestion 2:
Correct
Incorrect
Question: When does morning huddle start?
Employee Answer:
15 - 20 minutes before the first scheduled appointment
Correct Answer: 15 - 20 minutes before the first scheduled appointmentQuestion 3:
Correct
Incorrect
Question: Where are the tooth numbers 17 - 32?
Employee Answer:
Lower Arch
Correct Answer: Lower ArchQuestion 4:
Correct
Incorrect
Question: What are some pieces of information we MUST have when booking a new appointment over the phone?
Employee Answer:
All of the Above
Correct Answer: All of the AboveQuestion 5:
Correct
Incorrect
Question: Which of the following is the Swish greeting used when answering the phone?
Employee Answer:
Thank you for calling Swish Dental (location) this is (your name), how can I brighten your smile?
Employee Answer:
Correct Answer: Thank you for calling Swish Dental (location) this is (your name), how can I brighten your smile?Question 6:
Correct
Incorrect
Question: What is USUALLY the quickest way to find an existing patient?
Employee Answer:
DOB
Correct Answer: DOBQuestion 7:
Correct
Incorrect
Question: In Slack, how do you indicate that a patient with an Invisalign appointment is running late?
Employee Answer:
Option 3
Correct Answer: Option 3Question 8:
Correct
Incorrect
Question: Before marking a patient “ready”, what information do we have to have?
Employee Answer:
All of the above
Correct Answer: All of the aboveQuestion 9:
Correct
Incorrect
Question: Which patient is ready to be taken back to their operatory?
Employee Answer:
Option 3
Correct Answer: Option 3Question 10:
Correct
Incorrect
Question: What is our goal for the atmosphere we aim to create for our patients?
Employee Answer:
Comfort Vibes
Correct Answer: Comfort VibesQuestion 11:
Correct
Incorrect
Question 12:
Correct
Incorrect
Question 13:
Correct
Incorrect
Privileged & Confidential. The information contained in Pulse and all training materials is confidential, privileged and only for the information of the intended recipient and may not be used, published or redistributed without the prior written consent of Swish Clinical PLLC